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egemen® CUSTOMER SATISFACTION SURVEY

Dear Sir / Madam ,

Our valuable customers, the main factor for development and growth of our company until now is you.

For this reason we believe it is necessary and unavoidable for a company to improve quality of service to its customers in order to catch up with rapidly developing world standards.

We support all helpful efforts, which will raise the quality of our company and customer satisfaction to its highest level.

In this sector, we started a customer satisfaction focused race. Your answers to our questions will be an important source of information for developing product, service and people quality.

We request your attention to this subject and thank you on behalf of all our employees, for spending time to help us.

 

General Manager

Rıdvan SONUGÜR

Questions
Alternatives
1- COMMUNICATION  
Do you know our company? What is your first opinion? Yes No //
When you called our company were you treated with attention and politeness?
Were the given information as response to you phone call, fax and e-mail satisfactory and enough?
2- SALES ORDERS  
Rate of response to an order.
Conformity of the order to required qualifications
Stock availability of an order.
Delivery of product instructions for use.
3-SALES  
Have you experienced any problems about our sales and after sales service? Yes No
Have you sensed any negativity about diction, pronunciation in interpersonal dialogs? Yes No
4- QUALITY  
Maintaining quality and price of products.
Packing quality.
Comfort in use and strength of products.
Are you satisfied with products' publicity and promotional activities? Yes No
Do you know that our company has of ISO 9001:2000 and ISO 13485:2003 Quality Management System certificates? Yes No
5- DELIVERY  
Convenience of labeling
Final condition of the delivered products.
6- SOLVING PROBLEMS  
Have you found an authorized person easily when you had a problem? Yes No
Rate of solving a problem and your satisfaction
What is your opinion after experiencing a problem?
7- AFTER SALES SERVICE  
If you have any problems related with after sales service please let us know your opinion.
What is your opinion about our maintenance service and about replacements under warranty?
GENERAL OPINION AND SUGGESTIONS:  
ABOUT YOU  
Name Surname :
Duty :
Company Name :
Date :   04.12.2008
     
 
Vali Hüseyin Öğütcen Cad. No: 47/A
Balçova - İZMİR / TURKEY
Phone : +90 232-259 32 10 / 277 79 68
Fax : +90 232-2774715
Mail :
egemen.tibbi@egemen.com.tr
info@egemen.com.tr
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